Question 1

Comment se passe la réservation ?

Accepted Answer

Choose city, dates and car on rentorika.com. Fill in driver details and pay the deposit online by card — it reserves the car and protects the supplier from no-shows. Pay the balance to the supplier at pickup in cash or by card.

Question 2

Combien de temps prend la confirmation ?

Accepted Answer

Most bookings are confirmed automatically within minutes of deposit payment. A voucher with the booking code and supplier contacts arrives in your email immediately after confirmation.

Question 3

Puis-je réserver pour une journée ?

Accepted Answer

Minimum rental period depends on the supplier, usually 2–3 days. The exact minimum is shown on each car card. For short rentals use the 'no minimum' filter.

Question 4

Comment modifier ou annuler une réservation ?

Accepted Answer

Open 'My bookings' in your account. Date changes are possible with supplier approval. Cancellation terms and full refund deadlines are shown on the car card before payment.

Question 5

Quels modes de paiement sont acceptés ?

Accepted Answer

Only the deposit is paid online. We accept Visa, Mastercard, American Express, local Maestro cards, Apple Pay, Google Pay. The balance is paid to the supplier on-site — in cash (EUR, USD, local currency) or by card via the supplier's terminal.

Question 6

Dans quelle devise sont affichés les prix ?

Accepted Answer

Site prices are in EUR or USD depending on the region. The total you pay is what you see on the card. Conversion to your card's currency is done automatically by your bank at the day's rate.

Question 7

Le paiement sur RentoRika est-il sûr ?

Accepted Answer

All online payments go through a PCI DSS Level 1 certified provider. Card details aren't stored on our servers. The connection uses TLS 1.3 — the same standard banks use.

Question 8

Qu'est-ce que le dépôt et comment est-il remboursé ?

Accepted Answer

The deposit is an amount you leave with the supplier at pickup as security. It's fully refunded after you return the car undamaged. Amount and method are shown on each car card — often a card hold rather than an actual charge.

Question 9

Vais-je recevoir exactement la voiture réservée ?

Accepted Answer

Yes. It's a core RentoRika principle — you see the exact car with real photos, VIN and tech specs. A replacement only happens with your written consent (e.g. if the previous rental hasn't returned the car).

Question 10

L'assurance est-elle incluse dans le prix ?

Accepted Answer

Basic CDW (Collision Damage Waiver) is included in the price for most suppliers — shown on the car card. Full CASCO (Super CDW) and extras can be added at checkout for extra fee. Insurance terms are transparent before payment.

Question 11

Puis-je louer pour un voyage transfrontalier ?

Accepted Answer

Yes, many suppliers allow cross-border travel. Each car card lists countries you can drive to. Some routes need extra insurance — added with one click.

Question 12

Que faire si la voiture tombe en panne ?

Accepted Answer

Contact the supplier immediately — contacts are in the voucher. The supplier must arrange repair, replacement or towing. If they don't respond or help — email support@rentorika.com, we'll escalate and ensure resolution.

Question 13

Quels documents pour louer ?

Accepted Answer

Passport, valid driver's license (national accepted in most countries), credit card in the driver's name for the deposit hold. All documents are shown to the supplier at pickup.

Question 14

Quel est l'âge minimum pour louer ?

Accepted Answer

Standard minimum is 21 years and 1–2 years driving experience. Premium and SUV classes require 23–25 years and 3+ years experience. Exact conditions are on each car card before payment.

Question 15

Ai-je besoin d'un permis international ?

Accepted Answer

For short rentals in most European and CIS countries a national license is accepted. For UAE, Turkey, Thailand, Southeast Asia and some others an IDP is recommended — issued by your DMV in a few days. Country-specific requirements are on each car card.

Question 16

Comment référencer ma voiture ?

Accepted Answer

Supplier registration is free. After signup you add cars with photos, price and pickup points. After short moderation (1–2 business days) cars appear in search. No subscription fees or sales commissions.

Question 17

Quelle est la commission ?

Accepted Answer

We charge no commission or subscription from suppliers. Listing is free. Our model is a 20% markup over your price to the end customer. E.g. you set €100/day → customer sees €120 → you get the full €100 at pickup, in cash or by card.

Question 18

Comment et quand suis-je payé ?

Accepted Answer

You receive payment directly from the customer at pickup — in cash or by card via your terminal. RentoRika doesn't withhold or pay you anything because our markup is separate from your price. No payout delays, no currency conversions.

Question 19

Pourquoi un acompte en ligne ?

Accepted Answer

The online deposit is part of our markup. It guarantees the supplier that the customer will show up (no-show protection) and the customer that price and terms are locked. It's unrelated to your rental price.

Question 20

Qu'est-ce que la limite d'annulation ?

Accepted Answer

Suppliers may cancel up to 3 confirmed bookings per month. Beyond the limit cars are temporarily hidden from search until the next month. This protects travelers from unreliable partners.

Questions fréquentes

Réservation

Paiement

Voiture

Documents et âge

Pour les loueurs